The Information Technology (IT) Help Desk at United Tribes Technical College (UTTC) provides a single point of contact for the technology needs of UTTC students, faculty, and staff. The Help Desk is committed to providing excellent service to each and every user.
The IT Help Desk provides phone, email, and walk-in support for a variety of technology services. Common help desk requests are usernames or passwords that arenâ€™t working or inability to connect to the internet. If a student has an issue with online courses, such as uploading assignments, the grade book, or due dates for assignments, the student will be referred to the online course instructor.
Contacting the IT Help Desk â€“ Support for Students:
Assistance is available 8:00 am to 5:00 pm, Monday through Friday, except during holidays, administrative closings, or inclement weather. Phone coverage may not be available at all times due to staffing limitations but requests can be submitted online or by email 24 hours a day.
Phone: (701) 955-3423
The IT Help Desk responds to emails in the order in which they are received. As a general rule, the response time to emails to the IT Help Desk is typically within one business day.
Walk-in: The Information Technology (IT) department is located in the Skills Center on the UTTC campus. Regular Hours are Monday - Friday: 8 am to 5 pm Central and closed Saturday and Sunday and on holidays identified on the UTTC academic calendar.
Students are also able to submit a Help Desk request using the link provided on the Online Support page in my.uttc.edu. This feature includes an electronic form that is completed by the student and is submitted to the IT department staff. The IT staff will respond within one business day.
The IT Help Desk is not open outside of regular business hours; however, users can get assistance for critical, timely situations by calling the after hours technology emergency line. This service is designed and meant for wide-scale outages or for work that is critical to UTTC and requires timely assistance.
There are two types of problems that would be classified as an after hours technology emergency:
Though all issues are important, and IT works to resolve issues as quickly and efficiently as possible, the Help Desk After Hours Emergency Line is for technology emergencies only.
Routine calls that come in after hours will be handled the following business day. Some examples of routine calls include:
To Access The After Hours Emergency Line:
To Report an After-Hours Emergency:
If the UTTC website or my.uttc.edu is not available outside of regular business hours, call or text (701) 955-3423. Please be sure the system is truly down, and not just an issue with the employeeâ€™s personal device, before alerting the emergency number.
IT Help Desk Work Order: helpdesk.uttc.edu/
All requests from UTTC faculty and staff are submitted using an IT work order at helpdesk.uttc.edu/. Employees log in to this site, complete the request and add attachments as supporting documentation. The IT Help Desk responds to work orders in the order in which they are received. As a general rule, the response time to work orders is typically within one business day, and often within 1-2 hours.
The IT department makes every effort to schedule routine maintenance outside of regular business hours to Saturdays and Sundays. Any routine maintenance that results in services being unavailable for any period of time will be posted in my.uttc.edu.